Orders & fulfilment
Order flow, shipments and delivery states · 3 articles
Why a parcel shows as delivered but the customer says otherwiseCheck the proof of delivery, read the scan timeline, then decide whether to re-dispatch or open a carrier claim.Last updated · Jul 28, 2026Splitting an order across two shipmentsShip what’s in stock now and backorder the rest, without double-charging shipping.Last updated · May 14, 2026Capturing proof of delivery offlinePhotos, signatures and PINs are stored on the device and sync when coverage returns.Last updated · Jul 11, 2026