Understanding zones and service areas
How zones decide which orders a depot can serve, and what happens outside them.
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Zones decide which depot serves which order. Each zone is a drawn polygon attached to one depot; an incoming order is matched to the zone that contains its delivery address.
How matching works
Overlapping zones: the smaller polygon wins, so you can cut an express inner-city zone out of a wider regional one.
A zone can be time-boxed — evening-only zones are common for residential areas.
Zone changes apply to new orders; existing orders keep their assignment.
Orders outside every zone
They land in the Unassigned queue with a map pin, and nothing happens to them until a dispatcher assigns a depot manually or extends a zone to cover them.
PrudenceA silent gap between two polygons is the usual cause of orders “stuck” in Unassigned. Use the coverage overlay in Settings → Zones to spot gaps.
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