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Working offline: what syncs and when

What the driver app queues while offline, and the order it replays events in.

Last updated · Drivers & the app

The driver app is offline-first: every action is queued locally and replayed to the server in order when coverage returns.

What queues offline

Stop completions and failures, with proof of delivery.
Notes, photos and damage reports.
Break start/end and vehicle checks.

Replay order

Events replay strictly in the order they happened on the device, each carrying its original timestamp. Dashboards and webhooks receive them late but correctly ordered, flagged with both occurred-at and received-at times.

CautionRoute changes published while a driver is offline reach them only on reconnect. The app banner shows the driver how old their copy of the route is.
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